Return and Exchange policy
RETURN AND EXCHANGE POLICY
No cash refunds/credit back to credit cards. Returns are available for exchange/store credit only. A receipt dated within 30 days is required for all returns and exchanges. All returns and exchanges must be new, unused and contain all original packaging, accessories and tags.
SHIPPING AND HANDLING
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Thank you for your support.
All items must be unworn and include the original packaging/tags.
Clothing/Shoes/Accessories must be clean, unworn and unwashed with all tags attached in original box/packaging- no pet hair, no human hair, no smoke smell.
Once clothing/shoes/accessories has been worn and/or washed it cannot be returned or exchanged.
Shoes must not be worn and must include the original undamaged packaging – FAST FORWARD recommendation – try your new shoes on inside on the carpet – this will help keep your new shoes clean and returnable
If you plan to return your shoes do not wear them after trying them on
Shoeboxes must not have tape or any other shipping labels on them – use the box the shoes were shipped in to return shoes
Once shoes have been worn they cannot be returned or exchanged
SKATE DECKS AND HARDWARE
All decks must be un-skated and in like-new condition
No deck is completely guaranteed
Once a deck has been assembled, it or its parts cannot be returned or exchanged
FAST FORWARD does not replace broken decks or decks with pressure cracks
FAST FORWARD Mailorder is not responsible for actual deck color and/or dimensions
All deck returns are dealt with the manufacturer and are subject to their discretion
FAST FORWARD does not guarantee the exchange or credit for a defective item.
FAST FORWARD does not offer any price adjustments/cash returns on any prior purchases.
All sales final on clearance/discontinued items.